Privacy Policy

Effective Date: Feb 23, 2025

Match Colab Pte Ltd ("we", "our" or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store and safeguard your personal data when you use our website, platform and services.

1. Information We Collect

a. Personal Information

Full name, date of birth, gender and contact details
Government-issued ID (for verification)
Profile content, preferences and responses submitted by you
Photographs, written descriptions and questionnaire answers
Communication history between you and our team

b. Usage Data

Device and browser type
IP address
Pages visited and actions on the platform
Cookies and related technologies (see Section 6)

2. How We Use Your Information

Create and manage your account
Facilitate meaningful matchmaking
Share curated, compatible introductions
Provide guidance, support or coaching if you opt in
Enhance platform features and improve user experience
Respond to your queries and communicate important updates
Ensure security, trust and platform integrity

We do not sell your personal information to third parties.

3. Who Can Access Your Data?

Your profile is not public.
Your data is accessible only to:
- Our internal team of trained matchmakers and admin staff
- Verified third-party matchmakers (on a need-to-know basis)
Match details are shared only with mutual consent.

4. Verification & Safety

We conduct a one-time identity verification via video call
ID documents are stored securely and accessible only to authorised admin staff
We may suspend or remove any account or profile that violates our policies

5. Data Retention

We retain your personal data:

As long as your account remains active
As long as needed to provide our services
As required by law or for legitimate business purposes

You may request deletion of your data via our contact us form available within your account

6. Cookies & Tracking

Analyse usage and improve platform performance
Maintain your login session and preferences
Understand user behaviour to enhance services

You can manage cookies in your browser settings.

7. Cross-Border Data Storage

Your personal data may be stored on servers located outside your country of residence. We ensure such transfers are compliant with legal standards and secured by appropriate safeguards.

8. Legal Disclosures

We may disclose your data:

To comply with legal or law enforcement requests
To protect the rights, safety or property of Match Colab Pte Ltd, our users or others

9. Your Rights

Depending on your location, you may have the right to:

Access, update or delete your personal data
Object to or restrict how it is processed
Request portability of your data
Withdraw consent at any time

10. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

11. Changes to This Policy

We may update this Privacy Policy periodically. When we do, we will update the “Effective Date” and notify users of any significant changes.

12. Contact Us

If you have any questions or concerns, please contact us through the Contact Us form.